Shipping
All orders are shipped using Canada Post unless the customer chooses other couriers such as FedEx, DHL or UPS.
All prices are in US dollars
Shipping Examples - a typical order weighs about 400 grams and ships in a carton 10" x 8" x 2.5 "
Please Note: These are examples only - actual rates will vary according to weight, size of shipping carton and actual destination.
If using FedEx, DHL, Purolator, UPS or Canpar, shipping rates are shown during the checkout process.
International Sales
Example: British Columbia, Canada to Paris, France
PLEASE NOTE:
WE ONLY OFFER TRACKED SERVICES VIA CANADA POST
Tracked Packet International
- Includes Tracking (Delivery Confirmation)
- 8 Business Days
- $ 42.53
Canada Sales
Example: British Columbia to Quebec
Regular Parcel
- Includes Tracking (Delivery Confirmation)
- 7 Business Days
- $ 12.60
US Sales
Example: British Columbia, Canada to Houston, Texas, USA
Tracked Packet USA Air
- Includes Tracking (Delivery Confirmation)
- 6 Business Days
- $ 15.09
NOTES:
- Delays in Shipping can be caused by Customs Clearance procedures in different countries
- Adding a contact phone number on the order will help expedite a package held in customs
Return and Exchange Policy
We accept returns for defective and non-defective products. Please contact us with your order number and we will issue a RMA (Return Materials Authorization) number for your return. Returns will NOT be accepted without an approved RMA number. Please note: shipping costs are the responsibility of the customer.
We accept exchanges. Please contact us with your order number and we will issue a RMA (Return Materials Authorization) number for your return. Exchanges will NOT be accepted without an approved RMA number. Please note: shipping costs are the responsibility of the customer.
NOTE: We accept returns and exchanges for NEW and unused products only within 30 days of purchase. Typical shipping method is via mail and there are no applicable re-stocking fees. Refunds are typically completed within 15 business days.